Community Standards

Profiles, credentials, listings, reviews, and availability must be truthful. Fabricated credentials, bait-and-switch listings, fake reviews, and review trading or retaliation are prohibited.

Treat every person with dignity. Harassment, discrimination, threats, and abusive language — on or off the platform in connection with marketplace activity — are not tolerated. This includes discrimination prohibited by federal, Texas, or local law.

Any conduct that endangers a child results in immediate removal and, where appropriate, a report to authorities. All users must comply with Texas mandatory reporting requirements. If you suspect abuse or neglect, call the Texas Abuse Hotline at 1-800-252-5400 or report online at txabusehotline.org — then notify us through a safety report.

Do not share children's personal information, other users' private details, or confidential center information. Do not photograph or post about children in care settings through the platform.

• Honor confirmed assignments; cancel only for genuine reasons, as early as possible
• Use platform tools for scheduling and attendance honestly — no falsified check-ins
• Do not use the platform to solicit illegal activity or circumvent licensing law
• Do not create multiple accounts to evade enforcement or manipulate scores

Our team reviews reports and marketplace signals. Depending on severity, we may issue a warning, require corrective action, suspend an account pending review, or permanently remove a user or center. Safety-critical violations skip straight to suspension or removal. We aim to be fair and transparent: except where safety or law prevents it, we tell you what happened and why, and you can appeal through the Contact page.